Updates on Outbound SMTP Server (US Server)

Dear Valued Customers,

Please be informed that affective 3rd Dec 2007, Telekom Malaysia Berhad had blocked OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all out going e-mails from dynamic IP addresses. Only Outbound SMTP traffic from smtp.streamyx.com and smtp.tm.net.my will be allowed. With this implementation, Streamyx customers who have their own mail server (Example: mail.YourDomain.com) will not be able to send out e-mails using email program.

Note: Clients who are using JuiceAPac Webmail or using other Internet Service Provider that allows custom SMTP server will not be affected.

How to overcome this problem?

Solution #1 (Recommended)

To overcome this problem, JuiceAPac had created a new port for SMTP server, JuiceAPac clients who were affected, may change the SMTP Server from Port 25 to Port 26.

To change the SMTP Port, kindly refer to our knowledge base article as below:

For Microsoft Outlook, Outlook Express, Thunderbird:

Solution #2 (Provided by TM)

You may change your SMTP server to the open-relay server provided by TM. Please be assured that by using this option, your email address is still remaining as YOU@YourDomain.com.

Kindly refer to http://webmail.tm.net.my/info/proxy.html on how to configure your email client in order to utilize this relay server. Alternatively, your e-mail administrators can refer to http://webmail.tm.net.my/info/smtp-proxy.html as a guide to configure your company’s email servers.


Official Announcement by TM:

If you have any enquiries, please do not hesitate to contact us. Thank You!

Posted in: Web & Email