PayPal Malaysia to close operation centre by end of 2019, VSS begins April

PayPal Malaysia’s operation centre will be closing its doors by the end of the year, with a VSS (Voluntary Separation Scheme) process taking effect from April until August 2019.

According to an unidentified PayPal source reported on who first broke the news, the move was due to a reorganisation exercise of its business direction combined with an undetermined relocation of its operation centre.

“Our Operation Centre in Malaysia has done a remarkable job serving our customers since the site opened in 2011. However, this decision was made to align our investment in sites that are better equipped to support the future needs of our customers and our company,” the source said.

“Our priority now is to do everything we can to set up our employees for future success and we are fully committed to helping them as they transition to the next step in their careers. As well as offering comprehensive separation packages, we have built an on-site careers center to promote job opportunities and provide immediate assistance to employees.”

The same report added that those who have been using PayPal locally can continue to do so without interuption as the exercise only affects the staff members at its operation centre.

“This internal reorganisation does not affect our customers in Malaysia, who can continue to use our products and services as normal.”

Source: New Straits Times

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